About The East Lothian Concierge Company

For more than 25 years, I have been involved in providing luxury accommodation for visitors. Prior to that I worked in the events industry in London before moving onto working for PR companies. At the beginning of 2001 life took an unexpected turn, I got married and took up farming in Devon along with my husband, becoming over the proceeding years, a pig breeder, author and manufacturer of pig housing for the smallholder. Two cottages on the farm were renovated and turned into luxury self catering properties and for the next few years, we lived a rather busy life running everything as well as raising our boys. In 2009 we moved to another farm in Lanarkshire still involved in pigs, but this time we turned part of the farmhouse into a luxury farmstay bed and breakfast catering to tourists as well as the shooting fraternity.

Following on from the success of our parent company, The Edinburgh Concierge Company, I felt 2022 was the right time to throw my energies into expanding the East Lothian side of the business. More than ever now, we believe that running a holiday let management company. isn't just about providing accommodation for faceless guests, its about providing a unique experience to people from all over the world. Its also about putting back into local people's pockets. We employ local Scottish people and use wherever possible Scottish made goods and local produce. Our properties are homes that are loved and used by their owners and we work closely with all owners to ensure that their property is kept up to a high standard and cared for during the duration of letting it out. Each guest staying in properties that we manage are met personally at check in and through prior personal communication before their arrival, a temporary relationship is built up, whereby guests feel they are valued and welcome when they arrive at the properties. Consequently we find that guests respect the property as if it were their own, nine times out of ten leaving properties immaculate with the majority of guests reporting any breakages that may have occurred even down to the breakage of a mug.

Many of my properties including ones that I have taken over from other management companies have come to me because of the ethos of the business, and that is, that every property, guest and client will receive a personalised 5 star service with nothing too much trouble. As a guest myself in Airbnb properties, I know what I like and expect to see, so consequently I try and provide this and more for my guests. To this end, I limit the amount of properties I take on to enable this to happen, as I feel it would be impossible to offer the service I do with hundreds of apartments on my books.

Many of the properties reach Superhost very quickly with amazing reviews, some within weeks of us taking them on and some have been given the highest accolade of AirbnbPlus, enabling clients to enjoy increased bookings and an attractive income and ensuring that they are seen by even more people appearing in a special category at the top of the platform page.